Privacy Policy

Last updated: October 2025

Who We Are

This website is operated by The Paper Pack Company Pty Ltd, an Australian-owned business supplying foodservice packaging and related products.
Website: https://www.tppcompany.com.au
Email: hello@tppcompany.com.au

Information We Collect

We collect personal information necessary to provide and improve our services including:

Name, company name, email, phone number and addresses
Order and payment details
Account login information
Website usage data through cookies and analytics tools

How We Use Your Information

We use this information to:

Process and deliver orders
Communicate with you about your purchases or enquiries
Maintain customer accounts and support
Improve website functionality and marketing

We do not sell or rent your personal data.

Email, SMS & Mobile Messaging

We may send you communications by email, SMS and MMS for purposes including:

Transactional notices: order confirmations, dispatch/delivery updates, stock availability or overdue notices
Marketing messages: promotions, product updates and special offers
Important company notices and announcements

You can opt out of marketing messages at any time by following the “unsubscribe” link in emails or replying UNSUB or STOP to SMS.

Transactional and service-related messages will continue as they are required to process your orders or provide updates about your account.

Cookies & Analytics

Our website uses cookies and analytics (such as Google Analytics) to improve user experience and monitor performance. You can disable cookies in your browser settings.

Data Sharing

We share limited information only as required with:

Payment processors (such as Stripe and PayPal)
Shipping and logistics providers
Website hosting and analytics services

All third parties are required to handle your data securely.

Data Retention

Customer and order information is kept for record-keeping and tax purposes for up to 7 years. Contact form submissions may be stored for up to 12 months.

Your Rights

You may request access to, correction or deletion of your personal information by contacting hello@tppcompany.com.au.

Data Security

We protect your personal data using secure servers, SSL encryption, firewall protection, regular security updates and restricted internal access controls.

Contact Us

For privacy concerns or questions contact:
The Paper Pack Company Pty Ltd
Email: hello@tppcompany.com.au